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Claims and post sale

Sometimes things do not go as expected ... But for those situation, our post sales department is here to help you! Its objective is to give, whenever possible, a solution to your problems.

You will find here our forms to process your warranty requests, transport claims, and claims for non-compliance with the order received.

Our post sales department will reply you as soon as possible.

1. Warranty request

All our products are covered by the 3-year legal warranty, which covers any manufacturing defects. Although you always have the option to request the warranty directly from the brand, we can also handle your warranty request with the brand. To expedite the process, we recommend that you fill out the following form:

https://forms.gle/Z9nKgZFKcDZdWvTG9

If you have any doubts while filling out the form, you can contact our after-sales department by email at warranty@mundo-surf.com.

Important note: Remember that the warranty covers products against manufacturing defects. The warranty does not cover defects caused by misuse or normal wear and tear of the product during its use.

2. Transport claim

All our shipments are covered by transport insurance. In order to process the insurance, we need a series of essential data. It is very important that you send us this information as soon as possible. If your products has arrived in poor condition, damaged or broken, you must fill out the following form:

https://forms.gle/9GL7pPJo67YW7CXb9

If you have any questions when filling out the form, you can contact our after-sales department, by email at [email protected].

3. Unconformed order

We have advanced tools to control the conformity of orders before shipping them. But even so, there may be a human error that causes you to receive a different product than the one you ordered, or you may be missing an item. If this case, fill in the following form:

https://forms.gle/FdJcFFQFF7qZAzj18

If you have any questions when filling out the form, you can contact our after-sales department, by email at [email protected].


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