General terms of sale

1. Orders

2. Prices

3. Shipping cost

4. Delivery Times

5. Insurance

6. Products availability

7. Payment methods

8. Returns and money back warantee

9. Products warantee

10. Privacy and cookie policy

1. Order

You can order from our website www.mundo-surf.com (24/24, 7/7).

We are available from Monday to Thursday from 8:30 a.m. to 5:30 p.m. and Friday from 8:30 a.m. to 2:30 p.m. (July-August from 8:00 a.m. to 4:00 p.m.),  by phone on 00(44) 203 769 5853, by Chat, by WhatsApp on 00(44) 203 769 5853, or by Email [email protected]

2. Prices

For customers registered in a country that belongs to the European Union, all prices include VAT.

For customers registered in a country that does not belong to the European Union, VAT will not be charged. Customs charges and import taxes must be paid at destination by the recipient of the merchandise.

For registered customers and residents of the Canary Islands, Ceuta and Melilla, VAT will not be charged, and they must indicate their ID or NIE next to their name and surname. Customs charges and import taxes must be paid at destination by the recipient of the merchandise.

The user has the right to receive the invoice in paper format for free. If the user wants to receive the invoice in electronic format, they can request it via email to sales@mundo-surf.com.

3. Shipping cost

The amount of shipping costs is reflected in the cart, and it changes as you add or remove products. If you are not registered on the web, shipping costs are calculated based on a shipment in Spain. We recommend that users create an account with their delivery address, to see the final prices of both the products and the shipping costs.

Shipping costs are free in the following cases:

- Order over € 99 (surfboards and foam excluded) with delivery to the Iberian Peninsula (Spain and Portugal, islands excluded)

- Order of surfboards over € 199 with delivery in mainland Spain.

- Order over € 149 (surfboards and foam excluded) with delivery in France, Germany, Italy, the United Kingdom, Luxembourg, Austria, the Netherlands and Belgium (islands excluded).

In any other case, the shipping costs are from € 4.50, depending on the products purchased, the quantity, the carrier chosen, and the shipping location.

We have the following carriers to make the shipment:

- GLS, MRW and UPS: for the countries of the European Union.

- UPS: for shipments outside the European Union

- DACHSER: for bulky items in Spain

- DACHSER: for bulky items in Europe.

- Correos: for small items to the Canary Islands.

- Rhenus: for bulky items in the Canary Islands.

4. Delivery times

Orders placed before 4:00 p.m. (UTC +1) and containing products in stock, are shipped the same day (except the Canary Islands, Ceuta and Malilla, one weekly departure, on Friday),

Delivery times depend on the delivery area and may vary depending on the carrier chosen:

- United Kingdom: delivery 2-3 business days, 5-10 working days for surfboards and other large packages

- Mainland Spain: next business day delivery

      Balearic Islands: 3-4 business days

      Canary Islands, Ceuta, Melilla: 5-15 business days

- Portugal: delivery 48 working hours

- Other countries: delivery 2-4 business days

If for any reason the delivery time should be longer, Mundo-Surf will notify its customer within 48 hours after ordering, giving him the opportunity to cancel his order and obtain a full refund.

5. Insurance

All shipments are insured against breakage, damage, and loss.

- In case of visible damage:

The customer must specify to the carrier that the packaging shows visible damage that may have deteriorated the product. These damages on the packaging must be noted and signed at the time of delivery.

- In case of non-visible damage:

Although the packaging is in perfect condition, it is possible that the product may have suffered some damage during transport. When receiving the parcel, the customer must always write down and sign "PENDING REVIEW".

In case of damage, the client must notify Mundo-surf.com as soon as possible, by filling in the following claim form:

https://forms.gle/KLE57UfD7M8Veud38

If these requirements are not met, the insurance company may reject the claim.

6. Products availability

Under our motto "Real-time stock," we commit to providing you with accurate and up-to-date information on the availability of the products you see on the website. Availability and delivery times are updated in real-time based on orders, incoming goods, holidays, or carrier delivery times for each geographical area.

If, due to any human or technical error, a product is not available within the specified time frame, you will automatically receive an email notifying you. We will contact you to offer:

• an exchange for a product of equal or superior characteristics

• or inform you of the new delivery time

• or offer a refund

7. Payment methods

Mundo-surf.com offer 6 different payment methods:

- By credit card VISA or MASTERCARD

- PayPal

- Wire Transfer

- SOFORT

- IDEAL

- GIROPAY

For more information, please visit our page detailing all available payment methods.

8. Returns and Waranty Satisfied or Money Back

If, for any reason, you wish to return an item, you have fourteen (14) calendar days without the need to provide any justification. The withdrawal period will expire fourteen days after the date you, or a third party appointed by you, other than the carrier, take physical possession of the goods.

As a commercial gesture, we extend the legal period of 14 days to 100 days. If the product is returned between 14 and 100 days, a purchase voucher valid for one year will be issued.

You must notify us of your decision to withdraw from the contract through an explicit declaration (e.g., a letter sent by post or email) and send the products via the carrier of your choice to:

Mundo-Surf.com - Padang-Padang SL
Parque Industrial GUADALQUIVIR
Calle Tecnologia, 22
41120 Gelves - Spain
[email protected]

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of this right before the expiry of the corresponding deadline.

Consequences of withdrawal:

In the event of withdrawal, we will refund the amount of the returned products without undue delay and, in any event, no later than 14 days after receiving your decision to withdraw. This refund will be made using the same payment method as used for the initial transaction unless you have expressly agreed otherwise. You will not incur any fees as a result of the refund.

We may withhold the refund until we have received the goods back or until you have provided evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods directly to:

Mundo-Surf.com - Padang-Padang SL
Parque Industrial GUADALQUIVIR
Calle Tecnologia, 22
41120 Gelves - Spain

without undue delay, and in any event, no later than 14 days from the day on which you communicate your withdrawal from the contract. The deadline is met if you send back the goods before the period has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Customized or personalized products, such as pre-shaped foams or surfboards made to order or hand-painted, must be paid for before the start of manufacturing and cannot be returned.

9. Products warranty

All the products we sell have a guarantee of 3 years from delivery. The user must inform Mundo-Surf.com of the lack of conformity within two months of becoming aware of it, using the following form:

https://forms.gle/Z9nKgZFKcDZdWvTG9

Defective products we will repaired, changed or refund at no cost to the buyer.

Defects caused by negligence, shock, improper use, or normal wear and tear, will not be covered under the warranty.

10. Claims

As a user or final consumer, we provide the following communication channels for you to file any complaints or claims, which we will try to resolve as quickly as possible, providing the appropriate acknowledgment:

• Phone: 00(44) 203 769 5853 (national call rate) from Monday to Thursday, from 8:30 am to 5:30 pm, and Fridays from 8:30 am to 2:30 pm.

• Email: sales@mundo-surf.com

• WhatsApp at 00(44) 203 769 5853

Similarly, you can also request information about the goods offered or contracted through our website.

When a complaint submitted directly by the consumer to the seller cannot be resolved, we provide the link to access the European Union's dispute resolution platform: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

11. Privacy Policy and Cookies Policy

The acceptance of our general conditions of sale implies the acceptance of our privacy policy and cookies:

- Click here to view our privacy policy

- Click here to view our cookies policy